Refund Policy

This policy supplements our Terms of Service. Refund eligibility requires compliance with all service agreements. Wokolako reserves the right to withhold refunds for policy violations.

  I. General Principles

1.     Refund Philosophy: 

   > "Service credits/hour banking prioritized over cash refunds to maintain partnership continuity." 

2.      Payment Methods Covered: 

   > - Credit/debit card subscriptions 

   > - Invoice-based retainers 

   > - Prepaid hourly blocks 

​

   II. Subscription-Specific Terms 

    A. Monthly Plans 

- Cancellation: 

     "Prorated refund for unused days if canceled within first 7 days of cycle. After day 7: Hour banking only." 

- Hour Banking: 

  >10 unused hours = Auto-banked for 90 days. Max bank: 50% of monthly allocation." 

    B. Annual Commitments 

-Early Termination: 

  > "Refund = (Remaining months/12) × Annual fee - 20% administrative charge."

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   III. Training Program Refunds 

| Cancellation Timing | Refund Amount | 

|-------------------------------|-----------------------| 

| >14 days before start  | 100%                   | 

| 7-14 days before start | 50%                      | 

| <7 days before start    | Service credit only | 

​

  IV. Service Failure Remedies 

1. Talent Deployment Issues: 

   > "Unmatched within 72h = 150% service credit" 

2.  Autonomous Tool Downtime: 

   > ">4h outage/month = 2x extended service period" 

  V. Process & Timelines 

1.   Request Window: 

   > "Refund claims within 30 days of service period" 

2.     Processing: 

   > "5 business days for approval + 10 days for payment" 

   VI. Non-Refundable Items 

> "Excluded: Custom AI integrations, talent screening fees, and discounted bundles." 

​

 VII. Service Credit System 

    1. Transferability 

> "Credits transferable ONLY within same service line: 

> - Talent hours → Talent hours 

> - Training credits → Training slots 

> - Tool upgrades → Same tool tier 

> -  Prohibited: Cross-service transfers" 

   2. Expiration & Value Decay 

​

  Month 1 (after approval), 100% face value 

  Month 2 | 50% of remaining value  

  Post-Day 60 | Fully expired  

​

  VIII. Payment Processing Protocols 

   1. Cross-Border Transactions 

  "1.5% fee applies; Wokolako absorbs first 0.5% for invoices >$10,000" 

   2. Chargeback Handling 

  "$50 penalty + evidence rebuttal process. Repeat offenders face service termination." 

   3. Failed Payments 

  "3% retry fee after 72h → Service suspension after 120h" 

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  IX. Tax Handling 

  "Refunds exclude originally charged taxes. EU/UK clients may request VAT reclaim documentation." 

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 X. High-Risk Industry Protocols 

   Service credits replace refunds. Compliance liability remains with client. Custom SLAs in Exhibit B. 

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 XI. Force Majeure Claims 

       Eligibility Criteria 

  "Requires verifiable proof: 

  - Government disaster declarations 

  - ISP/cloud provider outage reports 

  - Travel advisory Level 3+" 

 Anti-Abuse Measures 

 False claims incur 15% penalty + forfeit all banked hours.

​

 XII. Policy Updates 

30-day notice for material changes via email & dashboard alert.